The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 149 |
| Brooklyn, NY | 139 |
| Philadelphia, PA | 138 |
| New York City, NY | 116 |
| Pittsburgh, PA | 43 |
| Jersey City, NJ | 30 |
| Queens, NY | 27 |
| Alexandria, VA | 25 |
| Boston, MA | 24 |
| Newark, NJ | 24 |
| Baltimore, MD | 24 |
| The Bronx, NY | 23 |
| Ashburn, VA | 22 |
| Louisville, OH | 21 |
| Fairfax, VA | 21 |
| New Castle, DE | 20 |
| Buffalo, NY | 17 |
| Hyattsville, MD | 17 |
| Richmond, VA | 15 |
| Charlotte, NC | 13 |
| Bloomfield, NJ | 13 |
| Arlington, VA | 13 |
| Syracuse, NY | 13 |
| Virginia Beach, VA | 12 |
| Wilmington, DE | 11 |
| East Orange, NJ | 10 |
| Oklahoma City, OK | 10 |
| Reston, VA | 10 |
| Birmingham, AL | 9 |
| Atlanta, GA | 8 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Jeff Bishop (@xrlq) reported fromWinston-Salem, North Carolina@MichaelCFormica @VerizonSupport @verizonfios I pay less than that for a year of Mint Mobile service ... just saying...
- fasterchild (@fasterchild) reported fromMilwaukee, Wisconsin
@verizonfios Any plans on plans on coming to Milwaukee? @ATTHelp has the worst customer service and we miss having you as our provider.
- Eddie Bustamante (@eddie12nyc) reported fromBrooklyn, New York
@VerizonSupport @verizonfios @Verizon WHAT A TREMENDOUS **** UP!!!! Signed up for service on 9/2 for a 9/8 install. No one showed up. And now im being told my new install date is 9/30! Thanks Mauricio for CANCELLING MY ORDER. 🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽 #dontdobusinesshere #sh*tshow #shocked
- aReal1 (@MICKEY_MOO85) reported fromSuitland, Maryland
Yo! Like @Xfinity service is some **** !!!!!!!😡🤬 and I used to recommend them all the time. Now I’m about to cancel this ******* service and go with @verizonfios because I cant take it and the customer service isn’t worth a damn either
- Beth Snow Foster (@BethSnowFoster) reported fromBoston, Massachusetts
@VZWSupport I already have a Fios account, should i just call Fios customer service and see what package deal i can get?
- Rob Bailey (@RMB) reported fromManhattan, New York
@verizonfios: Trying to move my service to a new location and it has been really messy and hard. I’m being told I need to downgrade to a slower / cheaper service even though moving in same building. Do you have some sort of escalation help desk?
- Kahlynn Lawrence 😷 🇩🇲✊🏾 (@killahmamajama) reported fromWestbury, New York
@VerizonSupport is there an issue with the my Fios app all of a sudden?? It just keeps circling
- I’m from the P (@TeetheGem) reported fromPhiladelphia, Pennsylvania
Stupid FIOS acting up. I was JUST downstairs watching tv. I come upstairs and there’s nothing happening
- Coley 💙🧡🏒🥅 (@holymolyits) reported fromWood-Ridge, New Jersey
USA is 550 on FIOS. This has been a Public Service Announcement. #Isles
- Gato del Bodega (@JUSNYTWEET) reported fromBronx, New York
@verizonfios why am I paying top dollar for your unreliable gigabit service?
- Bonnie Tucker (@bonnie_tucker) reported fromManhattan, New York
Why does @verizonfios charge a “one-time” fee for so many items? Such a rip off. Install it myself for a one-time fee or pay for someone to come out. Seems like a way to make money off of self-service.
- Marlene (@_Marl_E) reported fromBrooklyn, New York
Hey @Ask_Spectrum @GetSpectrum You will lose lots of accounts now that students are remote learning. 2 days back to back with internet failure during classes. @verizonfios is your service here in Greenpoint Bklyn any better?
- DC (@dccstrong) reported fromManalapan, New Jersey
@verizonfios are horrible by raising our fees once again. This time over $75 a month. as a chair member i’m recommending my people not to stand for another Verizon increase and switch to Altice . We do not have to stand for this . Enough is enough
- alex (@alexgnz97) reported fromManhattan, New York
**** Spectrum ol ugly lazy slow dumbass useless *** sh*tty internet. Fios is a million times better
- Joshua Habursky (@JoshuaHabursky) reported fromWashington, D.C., District of Columbia
@verizonfios cancelled three times already for an internet install and no notification at all on two occasions. Today they said they would be early and are now running late. Didn’t honor the no installation fee on the first order either. Worst customer service experience.
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